Shipping Policy
Free Standard Shipping on Orders over $99
Standard Shipping Fee: (3-7 business days)$9.99 for Orders under $99
Expedited Shipping Fee: (2-5 business days)
$12.99 for Orders over $99
$15.99 for Orders under $99
All of our products will shipped by Amazon
Most of our products are in stock and ready to ship during business day. However, if a product happens to be running out of stock and we cannot fulfill at the time of purchase we will notify you immediately by email. Per your preference, we can fulfill the available products to you and either refund you the difference or keep your order open to await restocking of the back-ordered item.
Which countries do you ship to?
All of our products are currently only sold and delivered in the United States, excluding Alaska, Hawaii, Puerto Rico, Guam, APO/FPO addresses.
Handling Time
We do everything we can to process and ship the order as fast as possible. Our Amazon warehouse keeps our products in stock and ready to ship your order quickly. Please allow 1-3 days for us to process the fulfillment.
Once the shipping carrier picks up your order, you will be messaged the shipping carrier's tracking number via email.
How long does delivery take?
Most of the items usually needs 3-7 business days.
Please understand that due to a force majeure (such as rough weather, strikes of workers, war, etc.), shipping times may vary. We are doing everything to help you get the packages soon. Thank you for your understanding and patience!
Will you have tracking numbers?
Yes, all packages will have tracking numbers.
How will my delivery be shipped?
Usually Amazon use their own Amazon shipping or USPS, UPS, DHL, and etc.They will deliver the goods to our customers in good condition.
Special note: We require signatures at the receipt of delivery to ensure you received your product and assist in the prevention of fraud.
Please understand, reasonable shipping delays due to carrier delays are out of our control. They are not good reasons for cancellation.
I ordered more than one item. Will they all be delivered at the same time?
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together due to different shipping options or different inventory levels, depending on the product. Once an item has been shipped, you will receive a shipment notification email.
Can I change the delivery address of my package or cancel the order after it has been shipped out?
Unfortunately, we cannot change the shipment nor cancel the order once the product is en route.
What do I need to do when I received a different product than what I ordered?
Please contact our customer support at support@havenature.com